Posted 29 days ago
L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural wellbeing.
L'Occitane Group’s mission is to “empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature”. L'Occitane is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labor protection. All employees at L'Occitane must therefore implement the company’s mission and integrate the social, environmental, economic, and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L'Occitane shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. Both job descriptions & performance objectives shall explicitly reflect the employee’s contribution & impact to the triple bottom-line (people, planet, profit).
JOB SUMMARY:
The Sell In and B2B Customer Service Manager is in charge of the day-to-day operations of our customer service team and ensuring an outstanding customer satisfaction to all our US and Canada Sell In and B2B customers.
The Sell In and B2B Customer Service Manager will be managing and optimizing all aspects of the order processing from creation to delivery, ensuring orders are delivered on time, in full, and comply with customers’ requirements.
The Sell In and B2B Customer Service Manager is also responsible for the maintenance of the entire customer database in a timely and accurate manner.
JOB RESPONSIBILITIES:
KEY PERFORMANCE INDICATORS:
REQUIREMENTS:
EDUCATION:
Bachelors degree or foreign equivalent in Supply Chain Management or Business Administration
EXPERIENCE:
3-5 years of experience in Supply Chain Management and/or Customer Service
SKILLS:
PHYSICAL & TRAVEL REQUIREMENTS:
L’Occitane North America offers a competitive compensation package and a comprehensive benefit. L’OCCITANE is an equal opportunity employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values: entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability. Employment may be subject to verification of references and background check investigation.
L’OCCITANE Group in Toronto, Ontario, Canada